Shipping & Delivery
Thank you for shopping with chicteebase.com!
The time frame of order delivery is divided into two parts:
Order Processing Time
Generally, orders are shipped within 3-5 business days of order confirmation/payment. Orders made on the weekends might experience delay.
Our warehouse only operates on Monday – Friday during standard business hours
*Note:
We will ship to the address you entered before you pay, please make sure the shipping address is correct. If you want to change the address, please contact us at chicteebase@gmail.com within 24 hours.
Tariffs are paid by the customer.
Delivery time may vary, especially during the peak periods. Please be more patient.
Order Shipping Time（PO Boxes and APO/FPO addresses is not available now.）
- General Shpping: 8-15 business days
- Expedited Shipping：4-7 business days
Total Delivery Time = Processing Time + Shipping Time(depending on your location)
*NOTE: Auckland could not supported to ship at present. If you are not sure whether delivery is available in your area, please contact our online customer service (chicteebase@gmail.com) for consultation.
Tracking
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You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
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Tracking information may take 48 to 72 hours to update.
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If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.
Order Cancellations
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We can cancel the order for you if you contact us in time after your purchase.If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
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Orders can't be canceled once the parcel is shipped out.
Email: chicteebase@gmail.com